Shipping policy
Shipping Policy for Damage
At Damage, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for information on shipping times, and other important details.
Customs and Import Duties:
- Please note that international orders may be subject to customs and import duties. These charges are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for more information.
Processing Time
- Orders are processed within 1-2 business days after your order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
Delivery Issues
Lost or Stolen Packages:
- Damage is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for assistance.
Incorrect Addresses:
- Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect or outdated addresses.
Delivery Delays:
- While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or unforeseen circumstances such as weather conditions, natural disasters, or holidays.
Shipping Restrictions
- We currently ship to New Zealand and Australia. If we are unable to ship to your location, we will notify you as soon as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Customer Support Email: Damage.NZ@outlook.com
Phone: +64 22 696 5098